Complaints concerning Mobile Phone Providers Increased

16 May

Just after six straight quarters on quarter savings, new complaints concerning mobile providers in Australia increased by 2.4% from the past quarter with 15,096 new complaints registered in between January and March this year 2015. According to the Telecommunications Industry Ombudsman there’s a decreased of 20.2% year-on-year.

New complaints concerning extra data charges additionally increased by 4.4% quarter-on-quarter from 1,991 to 2,078. But the year-on-year, a new complaint about the extra data fees is down by 41.6%.

ALSO READ: Cellular country complaints

The majority of considerable increase was registered in new complaints about questioned third party fees, with 701 new complaints, 87.9% much more than the past quarter and 77% more year-on-year. This particular group consists of new complaints about questioned mobile premium services and other material service charges.

Complaints regarding to Vodafone, Optus and Telstra made up 74.3% of many new complaints recorded in the time period.


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