Mobile phone consumer’s complaints about widespread disruption

13 Aug

AT&T users in Louisville had taken to social media reporting the widespread mobile phone and internet attnetwork service failures.  Users bombarded the social media accounts of AT&T complaints about the said network failure.

The official of AT&T responded to many, “Some customers in the Souteast are experiencing issues, but we’re investigating and working toward a solution”.

Cathy Lewandowski AT&T spokeswoman has no idea the cause of the failure. “Some customers across parts of the Southeast are experiencing wireline and wireless service issues,” she wrote in an email. “We are investigating the cause and working as quickly as possible to restore service. We apologize for this inconvenience.”

ALSO READ: Consumers cellular country complaints

The three main carriers T-Mobile, Verizon and AT&T are all experiencing technical problems in the Tennessee Valley area. Other major cities are experiencing similar failures including Evansville, Ind.; Bowling Green and Lexington in Kentucky; and Nashville, Knoxville and Chattanooga, Tenn.

On twitter Verizon tweeted, “We’re aware of a connectivity issue in the Alabama/Tennessee area. Our engineers are working to resolve quickly. Will update as we know more.”

And Sprint also joined the social media discussion writing on twitter  “Some customers in AL/KY/TN unable to access voice/data. Issue caused by a local exchange provider. Network teams working to restore ASAP.”


Source: usatoday


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