Samsung Note 7 one of the Leading Complaints by Chinese Consumer

5 Nov

Samsung phones were among the leading complaints by Chinese buyers in the third quarter of 2016, based to a Samsung Galaxy Note 7 - Cellular country complaintsreport by China Consumer Association. About 29,720 complaints were against electronic merchandise and household devices, accounting for 33% of the total and eliciting the most complaints in the item sector, followed by apparel and shoes, daily commodities and food, based to the association. Also see how people take on cellular country complaints.

As a wave of exploding batteries raised alarms around the world last September, Samsung announced the recall of 2.5 million of its Galaxy Note 7 models. However, the South Korean electronics giant originally did not include China as part of the recall, saying Note 7offered in the country had a different battery manufacturer.

The way Samsung dealt with the recall triggered widespread discontentment among Chinese customers. China Costumers Association and its local associates paid close attention to the problem and worked hard to secure the rights and interests of customers. Under stress, Samsung released a recall in China earlier in October.

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